Chief Operating Officer

Embodying a century-old legacy as part of the Homes for Heroes campaign, Railway Housing stands as a beacon of community-centric living. Nestled across the picturesque landscapes of Yorkshire and the Northeast, the organisation has evolved, preserving a rich history and legacy while committing to a brighter future.

As Chief Operating Officer, you report to the CEO and hold direct line management responsibility for asset management and housing operations. This includes overseeing housing management services, income management, resident communication and engagement, day to day repairs, asset management and compliance services. You will be a key member of the team driving through a programme of change and service improvements.

As a member of the senior leadership team, you will inspire a culture that delivers results and service excellence, ensuring that operational capabilities and resources align with business strategies, financial plans, and the delivery of the resident experience.  You will support the CEO in establishing Railway Housing as a valued partner with key external stakeholders and you will provide strategic and commercial expertise to the board and senior leadership team, helping to shape corporate strategy, policy, service delivery, and financial planning.

You will need to have experience of a senior leadership role within the social housing sector.  Strategic, commercial, and analytical thinking is essential, along with the capacity to interpret complex financial data for effective decision-making. Your influence should extend to risk management and negotiation, supported by excellent written and presentation skills adaptable to various audiences.

On a personal level, you should embody the values of inclusion, equality, and diversity, fostering innovation and operating with integrity. Your proven track record should showcase resilience under pressure, particularly in managing resident-facing services strategically. Experience in shaping strategy through resident engagement and a deep understanding of statutory and regulatory requirements for the social housing sector are crucial. Your success in leading change and collaborating effectively with boards and committees will set you apart.

Hybrid working policy – 3 days office, 2 days from home